Tapestry: Journal of Diversity, Equity, Inclusion, and Belonging in Education

Document Type



Middle-level managers in Higher Education Institutions (HEIs) encounter various stress-related conflicts, including instances of incivility and bullying, yet literature on their role in improving workplace interpersonal relationships and suitable conflict-management training is limited. This article represents findings from the qualitative study that delves into conflict management through the lens of HEI middle-level managers within the manager-to-subordinate relationship. Through in-depth interviews with 10 managers, four overarching themes emerged: structural challenges, sources of conflict, conflict training, and managing conflict. Surprisingly, findings revealed that managers did not extensively apply knowledge from conflict-management training, instead crafting their own tactics and strategies. These results contribute to a deeper understanding of conflict management for HEI middle-level managers, shedding light on effective tools to navigate incivility and bullying within educational institutions.