TEXTING IN ALL CAPITAL LETTERS IS THE SAME AS SCREAMING. Sometimes our message is lost to people threatened by our perceived tone. Learn how to take the caps lock off your language and gently communicate with others.
Mills, Matt, "Your Caps Lock Key is On - Lowering Our Tone When Speaking to "Plugged-In Millennials"" (2012). Lectureship and Summit Audio Collection. 306.
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