Active Responses to Conflict
Although conflict is inevitable, the actions we take at the beginning of a conflict often determine the outcome. In this session we explore the practices of reaching out, taking perspective, expressing emotions, and creating solutions. Not only can leaders master these practices in themselves, but they can also help create a culture that supports these practices when conflicts emerge.
Cope, Joey; McAdoo, Brenda; Nasmyth, Fernando; and Shaw, Lori Anne, "Active Responses to Conflict" (2020). Summit Videos. 36.