Perceptions and Challenges of Female Workplace Mediators and How They Overcome Them

Author

Gaedria B. GoodwinFollow

Campus Location

Dallas Campus (Online)

Date of Award

6-2020

ORCID

https://orcid.org/0000-0002-1863-1834

Document Type

Dissertation

Department

Organizational Leadership

Degree Name

Doctor of Education

Committee Chair or Primary Advisor

Matthew Basham

Second Committee Member or Secondary Advisor

Colleen Ramos

Third Committee Member or Committee Reader

J. Scott Self

Abstract

This holistic case study with embedded units was conducted to understand and describe the perceptions of female workplace mediators and if they encounter stereotypes, bias, and other challenges as mediators in the state of Texas. Ten female workplace mediators in Texas participated with in-depth, semistructured interviews and an open-ended survey response describing a unique experience they had while mediating workplace disputes. A cross-case synthesis analysis of the results was then conducted with journal notes, literature on gender inequality, mediation, alternative dispute resolution, and Goffman’s theory of stigma. The results of this qualitative research can provide additional alternative dispute resolution techniques for female leaders and mediators as they provide workplace conflict management interventions.

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Recommended Citation

Goodwin, Gaedria B., "Perceptions and Challenges of Female Workplace Mediators and How They Overcome Them" (2020). Digital Commons @ ACU, Electronic Theses and Dissertations. Paper 237.
https://digitalcommons.acu.edu/etd/237