Tapestry: Journal of Diversity, Equity, Inclusion, and Belonging in Education
Document Type
Article
Abstract
Middle-level managers in Higher Education Institutions (HEIs) encounter various stress-related conflicts, including instances of incivility and bullying, yet literature on their role in improving workplace interpersonal relationships and suitable conflict-management training is limited. This article represents findings from the qualitative study that delves into conflict management through the lens of HEI middle-level managers within the manager-to-subordinate relationship. Through in-depth interviews with 10 managers, four overarching themes emerged: structural challenges, sources of conflict, conflict training, and managing conflict. Surprisingly, findings revealed that managers did not extensively apply knowledge from conflict-management training, instead crafting their own tactics and strategies. These results contribute to a deeper understanding of conflict management for HEI middle-level managers, shedding light on effective tools to navigate incivility and bullying within educational institutions.
Recommended Citation
Caratini Prado, M. E.
(2024).
Middle Management Role in Informally Managing Conflict, Incivility, and Bullying in Higher Education Institutions.
Tapestry: Journal of Diversity, Equity, Inclusion, and Belonging in Education, 2(1).
Retrieved from https://digitalcommons.acu.edu/deie/vol2/iss1/4