Date of Award
Master of Science in Social Work
Second Committee Member
Thomas L. Winter
Third Committee Member
The purpose of this study was to explore what organizational factors increase or decrease role ambiguity amongst school social workers. This study attempted to provide practical information for schools on the influence of specific organizational factors on role ambiguity so that they can provide a supportive work environment for school social workers and students. A cross-sectional survey design was used to provide a snapshot of the current organizational factors impacting the ambiguity of school social work roles from a sample of 73 members of the School Social Work Association of America. Some findings were not congruent with the literature. The results showed that the majority of participants in the study reported to “agree slightly” that their role was clear in the aspects of method, scheduling, and criteria. In opposition, the majority of participants reported to “disagree slightly” to feeling “neutral” when it came to ranking the efficiency of organizational factors (employee engagement, internal communication, and supervision). In a direct regression model, supervision and job experience were the only two factors that had an impact on role ambiguity. In a moderating regression model, the moderating variable, job experience, showed to have a significant moderating effect on the impact internal communication and supervision had on role ambiguity. However, it did not show to have a significant moderating effect on the impact employee engagement had on role ambiguity.
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Kichura, Melissa, "The Impact Organizational Factors Have on Role Ambiguity Amongst School Social Workers" (2019). Digital Commons @ ACU, Electronic Theses and Dissertations. Paper 149.
Educational Leadership Commons, Education Policy Commons, Interpersonal and Small Group Communication Commons, Organizational Communication Commons, Organization Development Commons, Other Social and Behavioral Sciences Commons, Policy Design, Analysis, and Evaluation Commons, Social Work Commons