Dallas Campus (Online)
Date of Award
Doctor of Nursing Practice
Committee Chair or Primary Advisor
Faisal Aboul- Enein
Second Committee Member or Secondary Advisor
Third Committee Member or Committee Reader
Each year, millions of deaths worldwide are caused by medication errors in hospitals. Some of these errors are accounted for through miscommunication during the change of the nurse shift report. One of the Joint Commission’s 2019 national patient safety goals for hospital programs was to improve communication effectiveness among caregivers since mistakes in a caregiver’s communication accounted for 37% of severe patient injuries. Safety is threatened by patients not being included. Therefore, adopting the bedside shift report allows patients to be actively engaged, reinforcing nurse-patient communication. The bedside shift report enables nurses to provide safe, high-quality, patient-centered care at the bedside. At the time of this project, a 24- cardiac bed unit at a community hospital in Louisiana lacked a bedside shift report. Surveillance of the nurse shift report at the nurses’ station unveiled countless communication gaps. The Hospital Consumer Assessment of Healthcare Providers and Systems survey measures patient perception of their hospital experience. The scores from April 2019 revealed a need for improvement in nurse-patient communication at the unit level. The data were compared for the communication with nurse dimension of the Hospital Consumer Assessment of Healthcare Providers and Systems scores preimplementation of the bedside shift report from April 2020 (July 2018–June 2019 discharges), with survey scores postimplementation of the bedside shift report from April 2021 (July 2019–June 2020 discharges), using the longitudinal data analysis. The four specific questions in the Hospital Consumer Assessment of Healthcare Providers and Systems survey related to communication with the nurse and comparing data preimplementation and postimplementation of the bedside shift report were examined. This quality improvement research project aimed to assess the bedside shift report on patient satisfaction in care delivery for the communication with nurse dimension in the Hospital Consumer Assessment of Healthcare Providers and Systems survey.
Keywords: HCAHPS survey, bedside shift report, nurse-patient communication, patient satisfaction, communication with nurse dimension, nurse shift report
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Johnson, Kasandra R., "Bedside Shift Report and Patient Satisfaction" (2022). Digital Commons @ ACU, Electronic Theses and Dissertations. Paper 466.