Campus Location

Dallas Campus (Online)

Date of Award



Document Type



Organizational Leadership

Degree Name

Doctor of Education

Committee Chair or Primary Advisor

Dr. Teresa Starrett

Second Committee Member or Secondary Advisor

Dr. Donna Smith

Third Committee Member or Committee Reader

Dr. Jon Schwiethale


Texas A&M AgriLife Extension agents manage volunteer programs with vast efforts in public education. Volunteer programs such as the Texas Master Gardener program are significant to the public because they provide a service by educating people in horticulture and related topics. Extension agents oversee volunteer programs such as the Master Gardener program. The Texas Master Gardener program is comprised of more than 9,000 volunteers who give over 500,000 hours of service to their communities. When there are misaligned goals or personality conflicts, it may impact the program’s mission and educational efforts. Extension agents must manage those situations to retain the effectiveness of the program. Most agents are trained in areas such as agriculture or family and community health. Often, agents do not begin their careers with a skillset in managing volunteers or conflict resolution. Therefore, qualitative research was conducted to discover the competencies needed by Extension agents to manage conflict in the Texas Master Gardener program. Further, prior training of agents in managing conflict was discovered, as well as preventative steps to prevent conflict from occurring. Finally, transformational leadership characteristics were found useful in the training of Extension agents on methods to manage conflict situations.

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.



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