Campus Location
Dallas Campus (Online)
Date of Award
5-2021
ORCID
https://orcid.org/0000-0002-4911-6974
Document Type
Dissertation
Department
Organizational Leadership
Degree Name
Doctor of Education
Committee Chair or Primary Advisor
Wade Fish
Second Committee Member or Secondary Advisor
Tracy Spencer
Third Committee Member or Committee Reader
Teresa Starrett
Abstract
A qualitative case study was conducted to examine ways to increase the use of disability services at 4-year universities. Individual interviews were conducted to see how students and staff members felt the use of disability services could be improved. Five students with nonvisible disabilities and four disability and student services staff members participated in the study. Interviews focused on transition, use of campus services, self-advocacy, and knowledge of disability services. A thematic analysis was conducted on the data, and a total of 20 themes were derived from the interviews. Themes focused on the following topics: self-identification is personal, faculty attitude and communication style, staff to student ratio, communication and third-party help, staff members need better job training, departmental collaboration is necessary, and positive faculty relationships are important. Themes also included topics like convenience, stigma, self-advocacy, lack of knowledge, and limited resources. The data indicated students and staff members felt the use of disability services could be increased by improving communication between students, faculty, and staff. Another important factor in increasing the use of disability services was collaboration between departments and between faculty and staff members. Results further indicated participants believed reducing stigma, raising awareness of disabilities, and improving knowledge and faculty and staff training about disabilities were ways to increase the use of campus disability services.
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Recommended Citation
Figueroa, Cristina A., "Utilization of Disability Services by Students With Nonvisible Disabilities" (2021). Digital Commons @ ACU, Electronic Theses and Dissertations. Paper 366.
https://digitalcommons.acu.edu/etd/366
Included in
Disability and Equity in Education Commons, Educational Leadership Commons, Educational Psychology Commons, Higher Education Commons