Impact of Community-Based Care Model on Child Welfare Professionals: A Study of Workload, Job Satisfaction, and Turnover Intent
Abilene Campus (Residential)
Date of Award
Master of Science
Committee Chair or Primary Advisor
Second Committee Member or Secondary Advisor
Third Committee Member or Committee Reader
Much of the research on child welfare workers is in a traditional service model. However, there is a lack of empirical studies regarding childcare workers in a community-based care model. This study examines whether transitioning to the community-based model has positively impacted workers’ perspectives regarding turnover intention, job satisfaction, and workload manageability. A cross-sectional survey design was used with convenient sampling from a Texas Department of Family Protective Service Region that transitioned to the CBC model. The single source continuum contractor employed a sample of 125 potential respondents in the selected region. A total of 43 permanency workers responded to the survey. Respondents who worked under the legacy system represent 32.56% (i.e., legacy n = 14; CBC n = 43). The study found no difference in turnover intention between the two models. However, workload improved under the CBC model with a statistically significant decrease in perceived job satisfaction. The study’s results were mixed, and further research is necessary to understand the influences and challenges of transitioning to the CBC service delivery model.
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Taylor, Kerri, "Impact of Community-Based Care Model on Child Welfare Professionals: A Study of Workload, Job Satisfaction, and Turnover Intent" (2023). Digital Commons @ ACU, Electronic Theses and Dissertations. Paper 613.
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