Campus Location

Abilene Campus (Residential)

Date of Award


Document Type



Social Work

Degree Name

Master of Science

Committee Chair or Primary Advisor

Kyeonghee Jang

Second Committee Member or Secondary Advisor

Thomas Winter

Third Committee Member or Committee Reader

Stephanie Duncan


Much of the research on child welfare workers is in a traditional service model. However, there is a lack of empirical studies regarding childcare workers in a community-based care model. This study examines whether transitioning to the community-based model has positively impacted workers’ perspectives regarding turnover intention, job satisfaction, and workload manageability. A cross-sectional survey design was used with convenient sampling from a Texas Department of Family Protective Service Region that transitioned to the CBC model. The single source continuum contractor employed a sample of 125 potential respondents in the selected region. A total of 43 permanency workers responded to the survey. Respondents who worked under the legacy system represent 32.56% (i.e., legacy n = 14; CBC n = 43). The study found no difference in turnover intention between the two models. However, workload improved under the CBC model with a statistically significant decrease in perceived job satisfaction. The study’s results were mixed, and further research is necessary to understand the influences and challenges of transitioning to the CBC service delivery model.

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.



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